1. About the Company

Sekura is a technology platform for creating, building, and monetizing business variants (Variant-based Systems),
developed and operated by Jupiter Soft LLP, a registered resident of Astana Hub, Republic of Kazakhstan.

Jupiter Soft specializes in the development of tools for private and distributed computing systems,
including Sekura IDE, Variant Master Server (VMS), and Sekura UI Client.

Full company name: Jupiter Soft LLP
Jurisdiction: Republic of Kazakhstan
Residence: Astana Hub (International Technopark of IT Startups)
Registration type: Limited Liability Partnership (ТОО)
Registered city: Aktobe, Republic of Kazakhstan
BIN: 070140012702

3. Contact Emails

All incoming messages are reviewed by the Jupiter Soft support team.
Average response time — within 2 business days.

4. User Support

Sekura IDE includes a built-in feedback module that allows users to report issues or request assistance directly from the development environment.
All reports are processed by Jupiter Soft’s technical support engineers.

Support working hours:
Monday to Friday, 10:00 – 18:00 (Astana time, UTC +5)
Requests received on weekends or holidays are handled on the next business day.

5. Security Reports

If you discover a security issue, vulnerability, or potential data handling problem,
please send a detailed report to security@sekura.world
with the subject line “Security Report”.

All security-related messages are reviewed with the highest priority.

6. Financial and Refund Inquiries

Questions related to invoices, contracts, or refunds should be directed to:
billing@sekura.world

Refunds are processed in accordance with the Sekura Refund Policy.

7. Official Channels

8. Postal & Business Address

Jupiter Soft LLP
Astana Hub, Republic of Kazakhstan
Email: support@sekura.world
Website: https://sekura.world